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Policies

Anti-Harassment & Safety

We take the safety of our customers and staff as a top priority. We have ZERO TOLERANCE for harassment and/or violence of any kind towards customers or staff. This includes, and is not limited to, homophobia, transphobia, racism, sexual harassment, physical and/or emotional abuse or violence, etc.  Toronto Sound Festival has an anti-harassment policy that is available from our web site here.  Violation of this policy may result in ejection from the festival without a refund. We welcome anyone to our environment who understands this matter and respects our policies. If you encounter any issues, or simply have a question, please report it immediately to any staff or security, all of whom are trained to handle issues properly.  In essence: be nice and respect each other, or leave.

Ticket Prices

Our ticket prices are very fair and very firm.  We offer several ticket prices that cover both days of talks, both days of talks plus the concert, the DiY addon, and any combination of the preceding.  Talks are of high quality and presented by leaders in the Toronto music community.  Performances are curated to include up and coming as well as leading local artists alongside international artists.  Due to high quality of the talks and the reasonable nature of our pricing neither single day passes nor single day discounts are offered outside of our promotion period.

Refund Policy

Due to the nature of planning an event such as the Toronto Sound Festival, refunds can only be offered up to 7 days in advance of the festival.  After this time, all sales are final and non-refundable.

Admission to Talks

Wrist bands must be worn securely – period.  Failure to wear your wristband may result in ejection from the talk and/or premises.  Repeated offence will result in ejection from the festival without refund.  If you have a physical disability that prevents you from wearing your wrist band, please let us know and we will be happy to accommodate you.

Accessibility

Beverly Halls is an accessible building with an elevator and wheel-chair accessible washrooms.  If you require assistance accessing the Toronto Sound Festival, please let us know.

Coat Check

$2 per item. We are not responsible for loss or damage of your items; they are checked at your own risk.  1 item per hanger, bags are accepted. We suggest taking a photo of your ticket as a back-up in the event of a lost ticket.

Smoking (including cannabis, vaping, e-cigarettes, etc..)

Smoking (including cannabis, vaping, e-cigarettes, etc..) is not allowed inside the premises and is strictly enforced. Cannabis edibles are not allowed inside the venue.  Please remember that intoxication of any kind is not allowed inside the venue and anyone deemed to be intoxicated will be denied entry.

Protect Your Ears

Ear protection is important. We encourage customers to bring their own ear protection or find them available for sale at registration desk.

Dress Code

We encourage style and personal expression at the Toronto Sound Festival and we always appreciate everyone’s efforts to contribute to the energy of an event with their creativity. We do have a “shirts on” policy and reserve the right to enforce this policy at our discretion. Please be respectful at all times. Flip flops/slides are not permitted due to risk of injury.